FAQs
Brief list of FAQs
Cancellation and Refund Policy
Order Cancellation
Due to the high cost and individuality of our premium sex dolls, orders often cannot be canceled once they enter the production stage. However, we understand that there may be circumstances beyond your control that require cancellation. We are prepared to consider such requests on a case-by-case basis.
Please note that cancellations may result in a penalty fee, which can range from 5% to 30%. This fee includes costs associated with communication between our sales team, distributors, and manufacturing partners to coordinate and advance your order. The exact cost will be determined based on the specific progress of your order.
We value your understanding and cooperation with our cancellation policy. If you have any other questions or extenuating circumstances that you would like us to consider, please feel free to let us know. Contact WhatsApp+8615053296715.
Can I change my order?
We accept requests to change your order depending on the option you want to change and the stage of the product in the production process.
If you place your order within 24 hours, we will offer a free exchange. If your order was placed more than 24 hours ago, please contact us as soon as possible to confirm if changes can be made. For example, , standing feet, the color of the areola, the color of the vagina, etc., can all be changed after the doll is completed. There will be no change in skin color, tongue, vaginal type, etc.
Changing your order may cause delays and may incur additional charges. To avoid unnecessary hassles, choose your options carefully when placing your order. If you have any questions, it’s best to contact us.
Order issues – please let us know
All of Eros Doll’s dolls are strictly inspected before leaving the factory. We will email the factory photos to the customer before shipment, and the doll will only be sent after confirmation. (If we are unable to contact the customer, we will ship directly to the order address.) Please check your mailbox carefully to avoid unnecessary trouble for you).
You should take a video/photo of the outside of the box upon arrival, especially if you see any damage. Unboxing photos or videos are an important basis for checking eligibility for a refund or exchange. If there are any problems, please let us know via photo or video within 48 hours of receiving your baby.
Defective products
If the default option has been selected and your baby looks different from the first photo on the product page, please contact our customer service at the baby reception. Depending on the nature of the problem, we will arrange a replacement doll or send you spare parts. If you choose to exchange your doll, you must send the doll back to us within 3 days of receiving the product. Please make sure the doll and packaging are brand new and have never been used before shipping.
Damaged goods
We attach great importance to the quality of our products, and each baby is thoroughly inspected before leaving the factory. After receiving the doll for the first time, if there is a defect or damage, please contact us within 3 days by sending a photo or video eros@erosexdoll.com; We will find the best solution for you as soon as possible. For minor damage caused by shipping, we will provide you with a kit for repair. For severe damage, you should take unboxing videos and photos, otherwise we can’t determine who is responsible.
Missing items
Check your package to verify that every item you want is there. If you notice that something is missing, please contact us as soon as you receive your package.
Returns or refunds
1.If there is an obvious manufacturing defect, the ordered or customized doll can be replaced.
2.Due to the unique nature of our products, we do not accept returns of used products.
3.Returns and refunds for pre-owned, washed, modified, personalized, gifted, promotional, discretionary and exchanged products will not be accepted.
4.Problems caused by customer misuse or cleaning are also not included in our returns.
5.Minor damage or crushing. There is still a long way to go before the baby arrives, which means there may be some unavoidable minor injuries or bruises. Examples include wrinkles, loose nails, loose or broken eyelashes, etc. In the event of similar problems, the Customer shall make reasonable efforts to fix or resolve these minor issues under the direction and assistance of Eros Doll. These defects and minor damages are not included in our return policy.
The final interpretation belongs to erosexdoll.com
erosexdoll.com reserves the right to review all returns, refunds, exchanges, and cancellations individually, and the final decision will be at the sole discretion of erosexdoll.com. To request a return, refund, exchange, cancellation or change, or for more information, please contact us at erosdoll@erosexdoll.com.
About sex dolls
What it's like to have sex with a sex doll
This customer sums it up best with “I’ve just christened my doll and I fear I may never want to leave the house again”. 😂
If you’re familiar with the joys of a fleshlight, the physical feeling is similar only you have a full-body experience, with a healthy imagination, the realism is out of this world.
Both the insert vagina and the built-in vagina are designed to give you the most realistic feeling of a woman’s vagina possible.
The anus and the mouth are also designed with as much realism as possible.
All openings have ribbed areas to increase pleasure and the vagina has multiple “chambers” as you advance along it.
On some models, a tongue can also be added to the mouth, if you wish, to enhance the oral experience.
TPE and silicone
TPE (Thermo Plastic Elastomer):
- TPE is a rubber/ plastic blend. It is extremely flexible, stretchy and malleable.
- TPE is soft to touch and has an unbelievably authentic skin feel and “jiggle” to it.
- Injection moulding and body forming techniques mean doll parts such as the labia can be made to look and feel very realistic.
- TPE is extremely durable with high elasticity properties.
- TPE is a good conductor of heat, it can maintain its temperature for long periods.
- TPE is odourless, porous and it can also withstand heavy weight.
- The nature of TPE may benefit the feel, but it can be problematic for stains (be careful with new/dark clothes) and extra care needs to be taken in sterilising the dolls.
- Due to the highly malleable and flexible nature of TPE, the final shape of the doll can be slightly different to the shape of the original mould. For example, with a TPE doll, the breasts may hang slightly lower when compared to a doll made from silicone using the same mould.
- TPE has a “matte” finish, unlike silicone which sometimes has a slight shine to it.
- The majority of TPE dolls cannot have implanted hair, with a few exceptions.
Silicone:
- Silicone is a very versatile and high-quality material, it is widely known for its use in cosmetic implants, predominantly for its life-like look and feel.
- Silicone can be made to look and feel hyper-realistic, to the point that dolls can be almost indistinguishable from humans in photography.
- The majority of hyper-realistic dolls are made from silicone.
- In general, silicone dolls have much more detail and are often considered more realistic compared to TPE dolls.
- Silicone has been used in both the medical industry and in product manufacturing for decades. The techniques used in production are very advanced.
- Silicone is a strong material, that keeps its shape true to the original mould, it can also withstand heavy weight.
- Silicone is odourless, non-porous, stain resistant and easily sterilised.
- The non-porous texture means it has a ‘smooth’ feel to it that can be cleaned easily.
- Silicone is more expensive than TPE.
- Although smoother, silicone is generally firmer to the touch and less flexible than TPE.
- Silicone can become brittle and prone to tearing over time. It can withstand a lot of weight, but fragile areas can be torn if proper care is not taken.
- Silicone can often have a slight “shine” to it (satin or slightly gloss finish). Many manufacturers offer a “matte” spray finish to combat this look and make the dolls appear more realistic.
- Silicone dolls can usually have implanted hair, including eyelashes and eyebrows.
There are pros and cons for both types of dolls and similarities to both. For example; they are both hypoallergenic, both retain heat well, they can both be bathed or showered for heating, they can both be customised to suit your needs and they both make excellent sex dolls, of course.
Ultimately, customers are happy with both, but generally speaking- TPE dolls are less expensive and more commonly produced for their realistic flesh-like properties, and so tend to be more popular due to the smaller price tag.
what is the best way to store
Storing your doll properly is essential to ensuring your new doll has a long and happy life.
- Avoid storing the doll in direct sunlight, this can cause damage and discolouration.
- Store the doll at room temperature, in a dry environment.
- Avoid bathrooms/ garages or other storage areas that can become damp.
- Do not leave the doll on artificial or stained materials including leather sofas or dark jeans/ clothes for long periods.
- Keep the doll away from open flames.
- Avoid leaving the doll in difficult positions for extended periods of time, the skin can become stretched and damaged and even split if not returned to a natural position after use.
- We recommend storing the doll lying flat in a sex doll storage box or the original packaging box faced upwards or hanging from the closet hooks provided.
When handling or moving your doll, be sure to follow general rules for moving heavy objects if it is a larger doll:
- Keep your back straight.
- Bend with the knees and hips.
We find the dolls are easiest to move when held vertical. We recommend wrapping both arms around the doll’s waist forming a ‘Bearhug’ position.
- Do not lift the doll using any of the limbs or head.
- Always hold the body.
Some doll owners store their doll in their bed, which can work fine if the bed is soft or has memory foam. Use your discretion. If the doll is on a hard floor for too long, the breasts or bottom can become flat and may take some time to resume to their normal shape.
Can I use my sex doll immediately?
Of course you’ll want to use your doll straight away but we recommend you give it a bath first. It’s a little bit like fruit you bring home from the supermarket – it could have chemical residue on the surface and other people have been handling it – not exactly appetising, but thats the reality of hand made products.
We ensure dolls are fully cleaned and suitable for our customers before leaving the workshop, this is just a secondary precaution.
To make sure she’s properly fresh and clean, follow our cleaning guide .
How can I make my doll look more like her photo?
The dolls shown on the website have been professionally photographed in a well-lit photographic studio using makeup artists, fashion and hair stylists that all contribute to elevating their look somewhat. Just like real models, in real life photo shoots, this is the doll looking their best… but who knows, maybe you could make it look even better! We’ve seen it happen.
Your doll will generally arrive with slightly more natural semi-permanent make-up on and may have her hair out rather than in plats for example. Both of these you can easily upgrade or style yourself.
There is a lot of great info online with make-up and styling tips so you can have fun experimenting. We recommend you do your research first on the best products to use to avoid staining, we don’t endorse anyone in particular, but there are lots of great products out there. If makeup isn’t your thing, it’s really inexpensive and easy to buy an assortment of wigs to change your doll’s style as quickly as you change your mood. Have a play around and experiment with a few different looks, it’s incredible what a few small adjustments can do.
What ever you do, have fun together!
Great unboxing - how to open my sex doll packaging
It will be packaged appropriately with lots of specifically designed padding. Our manufacturers have been sending Sex dolls around the world for many years, they have this down to a fine art.
- Take care and be super careful if you use any sharp objects to cut the box open. You may be better off using small scissors or a key rather than a Stanley knife/scalpel style blade.
- It’s strongly recommended to take a video or multiple photos (or both) of the exterior of the box before you unpack it. Especially if you see any signs of miss-handling or damage at all.
- Don’t skip this step: If your doll is damaged, we’ll request photos/ video evidence- This isn’t necessarily for us, it’s so we can show both the couriers and the manufacturers proof of neglect and compensate you appropriately if necessary.
- Your doll will be carefully padded and in most cases, will be wrapped in a blanket. Gently remove the packaging. You’ll find her head will normally be at the base of her feet. Unwrap carefully taking care of her eyelashes, fingers and toes. You may find it easiest to remove the soft blanket and roll the body gently onto the floor before standing. Always lift the doll from the waist/underarms where possible.
- Please remember, your doll has just had a long journey and needs to freshen up, so be patient, romance her a little and give her a luxurious bath……get to know each other before you dive right in!
How long will a sex doll last
With good care, there’s no reason why a sex doll’s life span will not last for many, many years.
Sex dolls made from TPE to this high standard are pretty new on the scene but we do know sex doll owners who have been happily caring for their dolls for 6+ years and counting.